Terms and Conditions

The Company is responsible for only those services which are charged from the guest. All other services which are not paid by the guest to the Company are suggested services and Company is nowhere bound to provide that service or pay the cost for the same.

Unavoidable Circumstances

If due to reasons beyond our control like riots, flood, political unrest, strikes , accidents or any other natural or man-made calamities, the program of the tour has to be changed or extended, the additional expenditure for the same will have to be borne by the passengers. As If any passengers, has to leave the tour mid-way, due to any reasons like death of relative, or illness or any other reasons, there shall be no refund for the remaining portion of the tour

Reservation Policy

Confirmation of the packages is subject to receipt of 100% payment; 60 % of the payment as advance and balance on or before 14 days of the tour date. In cases when the trip is booked only within 14 days of tour date 100% of the payment has to be made while booking.

Cancellation Policy

· Within 30 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: No retention

· Within 15 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 40% retention of tour cost.

· Within 7 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 75% Retention of tour cost.

· Within 4 Days prior to the arrival date of the tour packages / Hotel Booking / Transportation: 100% Retention of tour cost.

Payment & Fees

All our trips are in INR (Rupees) and if you are using an international card to pay a small percentage fee may be applied. This is due to foreign exchange conversion and certain transaction fees incurred.

Payment for most tours needs to be made when we have confirmed availability. Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:

- by paying online via PayTM or BHIM interface.

- by doing a bank transfer

BANK DETAILS

  • Bank: State Bank of India
  • Branch: SDA Complex, Shimla-171009.
  • Benficiary: Xplore Himalaya
  • Account No: 37157242405
  • IFSC Code- 14639
  • Swift Code-SBIINBB288

If depositing an amount into our account, please inform us with cheque number, date and amount details.

Changes, Cancellations And Refunds

CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)
CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund
CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.
CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR No refund will be provided if you cancel the tour within 48 hours of the start of the tour.

Late Arrival By Customer

The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded

Cancellations By Us

While we always Endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.
We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.

Non-Refundable Expenses

If you cancel/change a tour, if we have incurred expenses which we can't recoup (such as car hire), then you will have to pay for these expenses.
CONTACT US Please contact us at info@xplorehimalaya.in to let us know about any changes or cancellations.

Assumption Of Risk

You understand and accept that your proposed tour may expose you to inherent dangers including but not limited to physical exertion, equipment failure, or the activity itself. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or representative, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.
All disputes are subject to Shimla jurisdiction only.